Our Commitment to You

PurrSupps Returns & Refunds Policy

At PurrSupps, we are committed to providing a transparent and straightforward experience. Your cat's health and your satisfaction are our priorities, and we stand behind the quality of our products.

Eligibility Requirements

All return and refund requests must meet the following conditions:

A minimum 30-day trial period is required to properly assess product effectiveness for your cat. Requests must be submitted within 90 days of receiving your order. Products must be returned with remaining powder in the original packaging and in resalable condition.

Standard Returns

If you are unsatisfied with your purchase, approved returns must include the product container with remaining powder, original packaging (including box if applicable), and be in good, resalable condition.

Return requests require a brief explanation of your experience. Our customer care team reviews each request individually and reserves the right to decline returns that do not meet stated conditions.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect due to shipping error, we will provide either a complimentary replacement or full refund at our discretion. No product return is required for confirmed damage or defects.

First-Time Customer Guarantee

We understand that trying a new supplement for your cat is a commitment. For first-time customers who find PurrSupps is not suitable for their cat's needs, we will work with you to provide an appropriate resolution, which may include replacement, store credit, or refund.

Return Shipping

Return shipping costs are the responsibility of the customer at a reasonable maximum cost when proof of postage is provided. Returns must be sent via tracked postal or courier service.

In cases of verified product defect or shipping error, PurrSupps covers all return shipping costs.

Items Not Eligible for Return

Empty or fully consumed containers, products without sufficient remaining powder, items returned in damaged or non-resalable condition, and products returned outside the 90-day window are not eligible for refund.

Promotional Items

Complimentary or promotional products included with orders are subject to the same return conditions and must be returned with the primary product.

Refund Processing

Once your returned product has been received and inspected, refunds are processed within 7 business days to your original payment method. Return shipping costs remain the customer's responsibility unless the return is due to product defect or our error.

How to Initiate a Return

Please contact our customer care team through the contact form on our website. If your return request is approved, you will receive detailed return instructions and authorization.

Important Notes

This policy applies to orders within 90 days of delivery. A 30-day trial period is required before return eligibility. For hygiene and quality assurance, fully consumed products cannot be accepted for return or refund.

For questions regarding this policy, please reach out through our website contact form. Our team is here to assist you.