Privacy & Policy
At PurrSupps, we place the highest importance on protecting your personal data. This Privacy Policy explains how your information is collected, used, and safeguarded when you visit or make a purchase through our website.
1. Information We Collect
When you place an order or create an account, we collect the following information:
Full name, billing and shipping address, email address, phone number, and payment information (processed securely through encrypted payment processors including Shopify Payments, Stripe, or PayPal).
This information, referred to as "Order Information," is essential to process, fulfill, and deliver your purchases.
2. How We Use Your Information
We use your personal data exclusively to process and ship your orders, securely process payments, send order confirmations, invoices, and shipping notifications, contact you regarding your order when necessary, and send marketing communications only with your explicit consent.
3. Marketing Communications & Consent
By subscribing to our newsletter or opting in to marketing emails or SMS, you consent to receive news, promotions, and product updates from PurrSupps.
You may unsubscribe at any time using the link provided in each communication or by contacting us through our website contact form.
4. Analytics & Tracking Technologies
To improve your experience and understand how our site is used, we utilize Google Analytics for anonymous website analytics, Meta Pixel for advertising tracking and conversion measurement, and email marketing platforms for automated communications and newsletter delivery.
These tools may use cookies or similar technologies. No personal data is processed without your consent where required by law.
5. Data Sharing & Third-Party Services
PurrSupps never sells your personal data to third parties.
We only share necessary information with trusted service providers strictly for business operations, including Shopify for online store hosting and infrastructure, payment processors such as Stripe and PayPal for secure transaction processing, and email service providers for marketing communications and order notifications.
All partners are contractually obligated to protect your data and maintain strict confidentiality standards.
6. Data Retention
Order-related information is retained for accounting, legal compliance, and logistical purposes for the duration required by applicable law.
You may request access to, modification of, or deletion of your data at any time by contacting us through our website.
7. Your Rights Under Australian Privacy Law
In accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to access your personal data, request correction or deletion, object to or restrict processing, request data portability where applicable, and withdraw consent where processing is based on consent.
To exercise these rights, please contact us through the contact form on our website.
8. Minors
This website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that such data has been collected, it will be deleted immediately.
9. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices, services, or legal obligations. The current version will always be available on this page, and significant changes will be communicated via email where appropriate.
10. Contact Us
For any questions regarding this Privacy Policy or your personal data, please contact us through the contact form available on our website.