30 Day Money-Back Guarantee
30-Day Money-Back Guarantee
At Menotonics, your satisfaction is our priority. We stand behind every bottle completely. You benefit from a 30-day money-back guarantee starting from the date you receive your order, subject to the conditions below.
1. What Does the Guarantee Cover?
Manufacturing defects including damaged containers, defective capsules, or expired batches, and shipping errors such as wrong product, incorrect quantity, or damaged packaging. In these cases we take full responsibility. A replacement is sent free of charge and no return is required in most cases.
2. Satisfied or Refunded
Minimum trial period: To ensure fair use of our guarantee and allow sufficient time to assess effectiveness, refund requests can only be made after at least 14 days of consistent use.
Request deadline: All requests must be submitted within 30 days of delivery.
Product return requirements: The product must be returned with remaining capsules in original packaging.
Reason required: A brief explanation of your experience is sufficient. Menotonics reserves the right to accept or decline a return request following review.
Return shipping costs: Paid by the customer at reasonable cost, unless the issue is due to our error or a defective product.
Return method: Returns must be sent via a tracked postal or courier service.
Refund processing: Refunds are issued within 7 business days of receipt and inspection of the returned product, if the return is approved.
Please note: Empty containers, containers with insufficient remaining capsules, or damaged containers are not eligible for refund.
3. What Is Not Covered
Requests made after 30 days from delivery, requests made before 14 days of use, improper use including incorrect dosage or storage, customer order errors such as wrong address or incorrect product selection, and repeated or abusive refund requests.
4. How to Request a Refund
Contact us through the contact form on our website. Provide your order number and briefly explain the reason for your request. If approved, you will receive return instructions by email. Once the product is received and inspected, your refund will be processed within 7 business days.
5. General Conditions
This guarantee is valid for 30 days from the delivery date. Refund requests are only accepted after 14 days of use. The guarantee applies only to purchases made through our official website. All returns are subject to approval. Return shipping costs are the customer's responsibility unless the return is due to product defect or our error.
Your UK Consumer Rights
This guarantee is in addition to your statutory rights under the Consumer Rights Act 2015 and UK GDPR. You are entitled to a replacement or refund for any product that does not conform to contract, and compensation for any reasonably foreseeable loss or damage arising from a defective product.
Questions?
For assistance with a return or refund, please contact us through the website contact form. We are here to help.