90 Day Money-Back Guarantee
PurrSupps 90-Day Money-Back Guarantee
At PurrSupps, your cat's health and your satisfaction are our top priorities. You benefit from a 90-day satisfaction guarantee, starting from the date you receive your order, under the conditions below.
1. What Does the Guarantee Cover?
Manufacturing defects including damaged containers, defective powder/product, or expired batches, and shipping errors such as wrong product, incorrect quantity, or damaged packaging.
In these cases, we take full responsibility. A replacement product is sent free of charge, and no return is required in most cases.
2. "Satisfied or Refunded" Policy
Minimum trial period: To ensure fair use of our guarantee and allow time for your cat to benefit from taurine supplementation, refund requests can only be made after at least 30 days of proper use.
Request deadline: All requests must be submitted within 90 days of delivery.
Product return requirements: The product must be returned with remaining powder in original packaging (container and box if applicable).
Reason required: A brief explanation of your experience is sufficient. PurrSupps reserves the right to accept or refuse a return request after review.
Return shipping costs: Paid by the customer at reasonable cost (free if the issue is due to our error or a defective product).
Return method: Returns must be made via tracked postal or courier service.
Refund processing: Refunds are issued after receipt and inspection of the returned product, if the return is approved.
Please note: Empty containers, containers with insufficient remaining product, or damaged containers are not eligible for refund.
3. What Is Not Covered
Requests made after 90 days from delivery, requests made before 30 days of use, improper use including incorrect dosage or storage, customer order errors such as wrong address or incorrect product selection, and repeated or abusive refund requests.
4. How to Request a Refund
Contact us through the contact form on our website.
Provide your order number and briefly explain the reason for your request.
If approved, you will receive return instructions via email.
Once the product is received and inspected, your refund will be processed within 7 business days.
5. General Conditions
This guarantee is valid for 90 days from the delivery date. Refund requests are possible only after 30 days of use. The guarantee applies only to purchases made through our official website. All returns are subject to approval. Return shipping costs are the customer's responsibility unless the return is due to product defect or our error.
Australian Consumer Law Rights
This guarantee is in addition to your rights under Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.
Questions?
For assistance with a return or refund, please contact us through our website contact form.